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Your
Privacy
Shadesailsonline
is committed to the new Australian privacy legislation in
the way it collects, uses, secures and discloses personal
information.
The Commonwealth Privacy Act 1988 requires
companies to comply with the National Privacy Principles
(NPPs). This document describes Shadesailsonline Privacy
Policy.
The
information we collect
We lawfully collect personal
information that is necessary for our business to
function. The information we collect and hold will depend
upon the products and services you request from us and
may include:
• Information you provide us when you
purchase goods or services. This information will include
your name, address and contact details. .
•
Information derived from communications between us and
you.
The use of the facilities and services available
through our website will determine the amount and type of
information we collect. The only personal information we
collect when you use our website is what you tell us
about yourself, for example, by completing an online form
when you request product information, or when you send us
email we will record your mail address.
How we use
your information
We use the information we collect
for the purpose disclosed at the time of collection or
otherwise as set out in this Privacy Statement. We will
not use your personal information for any other purpose
without first seeking your consent, unless authorized or
required by law. Generally we will only use and disclose
your personal information:
• To establish and
maintain your relationship as a customer of
Shadesailsonline.
• To provide the products and
services you have requested from Shadesailsonline.
• To administer and manage those products and
services.
• To answer your inquiry.
• For
direct marketing by email, specials on products or
services you have shown interest in.
If we contact you
in this way without obtaining your prior consent, we will
provide you with the opportunity to decline any further
marketing communications. If you at any time receive any
communication from Shadesailsonline which you would not
like to receive, please contact us and we will remove
your name from our mailing list.
Access to your personal information
In
most cases, you can gain access to the personal
information that Shadesailsonline holds about you,
subject to some exceptions allowed by law.
If you would
like to check or amend your contact details, please
contact us. We will deal with all requests for access to
personal information as quickly as possible.
Security
Shadesailsonline will take
reasonable steps to keep secure any personal information
which we hold and to keep this information accurate and
up to date.
The Internet is not always a secure method
of transmitting information. Accordingly,
Shadesailsonline cannot accept responsibility for the
security of information you send to, or receive from us
over the Internet or for any unauthorized access or use
of that information
Changes to this Privacy Policy
It
may be necessary for us to review and revise our Privacy
Policy from time to time. An amended version will be
posted on our website at www.Shadesailsonline.com. We
suggest that you visit our website regularly to keep up
to date with any changes.
Contact Us
If you would like any
further information, or have any queries, problems or
complaints in relation to this Privacy Policy or our
information handling practices in general, please contact
us on support@shadesailsonline.com
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Payment
options
All items must be pre paid
prior to delivery. SHADESAILSONLINE accepts MasterCard,
Australian Bankcard, and Visa
credit cards online.
You can
also pay by Electronic Funds Transfer, Money
Order or Cheque. Simply enter your
Account Number as 2222 at our checkout and we will e-mail you confirming
your order and advise you on the alternative methods of
payment.
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Order
Confirmation
You should receive an
email confirmation after you have completed your order.
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Returns
Policy
Please note that we
only refund costs if the return is a result of our
error or the item is damaged in transit.
GOODS DAMAGED IN
TRANSIT
If your purchase is damaged in transit
we will send you a "no charge" replacement,
freight free. You will need to return the damaged
product to us for assessment.
Please inspect your order
upon delivery. If there is damage, please follow these
returns instructions-
Email us at returns@shadesailsonline.com within 5 working days of receiving
your order indicating the reason for your return.
REFUNDS
Shadesailsonline
will only refund the purchase price and freight
charges if a product is returned as a result of our error
and/or because of faulty material or workmanship. (in
addition to goods damaged in transit - see above)
METHOD
OF REFUNDS
Shadesailsonline will post you a
cheque.
HOW TO MAKE A RETURN
All
we ask is that you print and fill in the Returns Form below, and
return the form and the product in its original condition
with its packaging. We will also need a copy of your
order confirmation record and goods packing slip /
invoice.
RETURNS INFORMATION ( Click Here for printable version)
Please
provide us with the information outlined below. This
information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone:
(_____)________________
Preferred Contact Time:
Product
Details
Returned Item:
Code # :
Order # :
Order
Date:
Reason for return:
Please note that we
only refund costs if the return is a result of our
error or the item is damaged in transit.
You are responsible for
the safe return of merchandise.
Return address:
Shadesailsonline
3b - 47 Biscayne Way
Jandakot, Western Australia
AUSTRALIA
6164
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Shipping
and Delivery
Your purchase will be
sent by Australia Post Freight. The shipping time for your
order will depend on your location.
Our policy is to ship
items within 3 working days of receiving your order. If
an item is out of stock we will contact you via e-mail in
the first instance to let you know the expected delivery
date. International orders Click Here
for "usual
delivery" estimated times.
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Order
Amendments or Cancellations:
PLEASE NOTE: We cannot amend or
cancel an order once it has entered the shipping process.
You can cancel or amend an
order before the item enters the shipping
process by sending us an email with your
name, email address, order confirmation number together
with the details of the changes you wish to make, such as
altering delivery instructions or changing the colour of
a requested item. Shadesailsonline will email you a note
confirming the changes have been made.
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Pricing
All prices are shown in US
Dollars and include all freight and GST (where
applicable).
PLEASE NOTE: Our prices do NOT include
any duties, import taxes or the like that your local
authorities may or may not impose.
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Contact Us
Shadesailsonline
PO Box 3096
Success, Western Australia
Australia 6164
Tel: +61 08 9414 7737
Fax: +61 08
9414 7738
Email: admin@shadesailsonline.com
AARD
SHADES PTY LTD - ACN 092 433 602 - ABN 71 092 433 602
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