Frequently Asked Questions

Have questions about our Shade sails – view our FAQs

We are a company specializing in providing both Custom Size Made Shade Sails and Standard Size Shade Sails for outdoor spaces such as decks, paved areas, gardens, patios, swimming pools, spa and barbecue areas as well as public spaces – schools, playgrounds, car parks, malls, terraces, squares etc. We have over 50 years of combined experience, have been supplying Shade Sails Online since 2003.
We offer you instant online pricing, an easy ordering process and guarantee professional craftsmanship in our purpose-built factory using only the highest quality materials.

All our shade sails are individually made upon ordering, rather than being mass produced. In addition to the custom made shade sails we also offer standard shapes and sizes according to your individual requirements.  We use only the highest-grade materials and fittings. The shade cloth fabric for our shade sails provides up to 96% UV protection and it’s also breathable which allows the hot air to flow out.

Planning is an important part of the process and should not be underestimated. If done well and the Shade Sail is installed correctly it will function as intended.
Once you know what area you want to cover with the sail shade, you must take into consideration a few factors such as,
– the time(s) of the day you will most likely be using the area
– the movement of the sun for maximum shade protection
– the shape and size of your sun sail. Can an architectural twist or ‘hypar’ effect with high and low fixing points opposite each other can be used; if not remember that at least one point of your sail must be higher/lower than the others (we try and work on a 1 in 5 fall where possible) to allow water and debris run off.
Take care not to disrupt any underground services (e.g. sewage, plumbing, cabling etc ) when installing shade sail posts.

Please see our Shade Sail Planning and Design guide

The location and heights of your mounting (fixing) points are very important to ensure that your sail is properly tensioned and it doesn’t lay flat. Where ever possible ( and we realize this cannot always be achieved) aim to have a ‘twist’ in your shade sail – this will ensure it can be effectively tightened and reduce sagging in the middle. We recommend planning for two low fixing points and two high fixing points, diagonally opposite each other. It’s best to plan a low fixing point towards the trajectory of the sun is so it can block it in the hottest part of the day.

If your fixing points have been installed correctly and accurate dimensions have been taken as per our measuring guidelines then the installation of the shade sail when it arrives shouldn’t be a problem. We have an online guide for installing your shade sail.
As a general rule of thumb, start with the highest corners, moving to the lowest, loosely fit all points, then move again (from highest to lowest) to tension all points for even load distribution.

Shade sails are very versatile and suitable for many areas but it also depends on your circumstances. Since they’re not waterproof, it’s best to consider how you can deal with a structure that’s only functional in the warm part of the year. Our professionally made shade sails are not just an attractive addition to your home or outdoor public area but also offer up to 96% UV protection.

One of the key reasons why professionally made shade sails are better is the tensioning. It is unlikely you will be able to design & fabricate to produce the sail itself, particularly if you do not have access to the types of cloth and professional equipment needed to achieve the craftsmanship required to make a high quality shade sail that will last you for years to come.

If you install both the fixing points and the shade sail correctly, you’ll minimize the chance of any damage including the risk of your shade being blown away by strong winds or gusts. When sails are not properly designed and installed, they are likely to sag and start to flap with the wind. This may destabilize the mountings and result in the whole structure collapsing.

We offer an easy to use calculator so all you need to do is enter your own measurements and you will be shown a free instant online shade sail price estimate depending on the size and shape of your shade sail. You can also select the cloth and webbing colors before adding to your cart.

Please follow our Shade Sail Measuring Guidelines to obtain your dimensions

You should enter your point to point dimensions in our cost calculator in order to get your free instant online quote. This means that all measurements should be taken from eye to eye (i.e. from fixing point to fixing point) as per our guidelines.
Please note: We will make the necessary reductions for both fixings and stretch.
In the images shown beside the price calculator
– you’ll see the required dimensions that you must provide in red,
– an indicative shape/size of the sail edge (after we’ve made adjustments) in blue- and the additional diagonal dimensions in green.
You don’t have to provide the latter if you don’t have them, but we strongly recommend you do. The more sides (3, 4, 5, 6 or other) your sail has, the more measurements you’ll need to provide

Even though shade sails are ideal for any open outdoor space or public area, they are not waterproof.
They must be correctly designed and installed, otherwise the fabric may get loose and flappy and may cause mechanical breakdown.

Caring for your shade sail starts with proper installation. When you ensure that the sail is tensioned well, this will avoid sagging and flapping and will prolong the life of the canopy and the supporting structure. Mechanical breakdown, caused by wrong tensioning is not covered by the warranty. Cleaning your shade cloth should be done carefully using a low pressure water hose and mild washing up detergent. Avoid harsh chemicals, pressurised water and brushes that might damage the fabric. Always store the cloth away in a dry place, away from pests and preferably in a protective bag.

© | All Rights Reserved. cw3